Joanne Jones, the nurse at Woestina Elementary School in Schalmont Central School District, was selected as an outstanding support employee by the Engage Institute in Galax, Virginia, and is included in a newly released book, Building Better Schools by Engaging Support Staff.

In the book, authors Sam Bartlett and Vie Herlocker show support staff how to become a critical link to their schools’ success by using proven customer service strategies. The stories of twenty-one employees, selected from nationwide nominations, demonstrate how to use these strategies to make a difference in their schools and communities.

Sandra Beloncik, School Board Member, nominated Jones. She says, “Joanne Jones is highly regarded both inside and outside of the school. She is always attentive to children’s needs and is there to encourage the families.”

In Building Better Schools, Jones contributed to the chapters on being a positive team member and the importance of confidentiality in the schools. She is also highlighted in the profiles of outstanding support staff section.

Building Better Schools by Engaging Support Staff is available from the Engage Institute in Galax, Virginia. For more information visit www.engageinstitute.com/buildingbetterschools.

* Copy provided by:

Deb Holton
ENGAGE! Press                                                                    
411 N. Main Street
Galax, VA 24333                               
(800) 890-7794